Refund policy
Returns & Refund Policy
At All Hands on Keyboard, we build products to last. We want you to be completely satisfied with your premium desk gear. If something isn't right, we are here to help you sort it out.
Because we operate entirely within the European Union, your purchases are fully protected by EU consumer laws.
1. 14-Day Right of Withdrawal (Cooling-Off Period)
Under EU law, you have the right to cancel and return your order for any reason within 14 days of receiving your package.
- How to initiate a return: To start a return, please email us at info@alberthofman.com with your order number and the items you wish to return. We will provide you with the return shipping instructions.
- Return timeline: Once you notify us of your intent to return, you have 14 days to physically ship the items back to our facility in the Netherlands.
2. Return Shipping Costs
- Customer Responsibility: The direct cost of return shipping is paid entirely by the customer.
- Because our solid hardwood monitor risers and desk accessories are premium, heavy items, we highly recommend using a trackable shipping service and keeping your proof of postage. If your returned item is lost in transit, please provide us with your proof of shipment (such as a tracking number or shipping receipt); we will process your refund in line with EU consumer law once this proof is provided.
3. Product Condition & Value Depreciation
To receive a full refund, items must be returned in their original, resellable condition and in their original packaging.
- Apparel & Caps: You are welcome to try on apparel to check the fit, but items must not be worn during daily activities, washed, or soiled.
- Wooden Accessories: Hardwood accessories must not show signs of desk wear, scratches, or modification.
- Value Reduction: If an item is returned used, damaged, or without its original packaging, we reserve the right to deduct the reduction in the product's value from your final refund.
4. Non-Returnable Items
Certain types of items cannot be returned due to their nature:
- Seed Paper Products (Mini Desk Calendars): For hygiene and product integrity reasons, calendars cannot be returned if the seed paper has been moistened, planted, or if the protective packaging has been opened/damaged in a way that compromises the germination capacity of the wildflowers.
- Custom Items: Any products made to your unique personal specifications or custom engraved.
5. Refunds Processing
- Once your return is received and inspected by our team, we will send you an email to notify you of the approval or rejection of your refund.
- What is refunded: If approved, we will refund the full product price plus the standard outbound shipping cost you paid when placing the order. If you chose a premium/express shipping method at checkout, only the cost of our standard shipping option will be refunded.
- Refund Method: The refund will automatically be applied to your original method of payment (e.g., iDEAL, Credit Card, Bancontact) within 14 days of us receiving your returned package, or within 14 days of you providing proof that you have shipped the package back to us, whichever is earlier.
6. Damaged or Defective Items (Warranty)
If your premium gear arrives damaged from transit, or if a manufacturing defect appears under normal use:
- Contact us immediately at info@alberthofman.com with photos of the issue.
- If the item is verified as damaged or defective, we will cover the cost of the return shipping and send you a replacement or issue a full refund immediately.