Terms of service

Terms & Conditions – All Hands on Keyboard

Table of Contents:

Article 1 – Definitions

Company: All Hands on Keyboard, established in the Netherlands, registered with the Dutch Chamber of Commerce (Kamer van Koophandel) under number 57253439.
Consumer: The natural person who is not acting for purposes related to their trade, business, craft, or profession.
Agreement: Any distance agreement concluded between the Company and the Consumer via the online store.

Article 2 – Applicability

These terms and conditions apply to every offer made by the Company and to every distance agreement concluded between the Company and the Consumer.
Before the distance agreement is concluded, the text of these terms and conditions will be made available to the Consumer electronically during the checkout process.

Article 3 – The Offer and Pricing

All prices displayed in the online store are in Euros (€), include 21% Dutch VAT, and exclude shipping costs unless stated otherwise.
Because our wooden desk accessories are made from natural materials and crafted by hand, slight variations in color, wood grain, and texture are normal. These natural characteristics do not constitute defects and do not ground claims outside the standard return policy.

Article 4 – The Agreement

The agreement becomes binding when the Consumer accepts the offer and completes the payment process.
The Company will immediately confirm receipt of the order via an electronic order confirmation email.

Article 5 – Right of Withdrawal (14-Day Cooling-off Period)

The Consumer has the right to dissolve the agreement regarding the purchase of a product within a cooling-off period of 14 days without giving any reason.
The cooling-off period begins on the day after the Consumer, or a third party designated by the Consumer, receives the product.

Article 6 – Consumer Obligations During the Cooling-off Period

During the cooling-off period, the Consumer must handle the product and its packaging with care. The basic principle is that the Consumer may only handle and inspect the product as they would be allowed to do in a physical retail store.
Apparel & Caps: The Consumer may try on apparel to check the size, but may not wear the items during work, exercise, or daily activities.
If the Consumer uses or damages the product in a way that goes beyond what is permitted in paragraphs 1 and 2, the Consumer is liable for the reduction in value. The Company is entitled to deduct this value reduction from the amount refunded.

Article 7 – Exercising the Right of Withdrawal and Costs

To exercise the right of withdrawal, the Consumer must notify the Company within the 14-day period via the return portal or by email at info@alberthofman.com.
The Consumer must return the product within 14 days following the day of the withdrawal notification.
The direct costs of returning the goods are paid entirely by the Consumer.
The Company will refund all payments received from the Consumer, including standard outbound shipping costs, within 14 days of receiving the withdrawal notice, provided the goods have been successfully received back or proof of return shipping is supplied.

Article 8 – Exclusion of the Right of Withdrawal

The right of withdrawal is excluded for:

Products manufactured according to the Consumer's unique specifications (custom or personalized items).
Seed Paper Products (Mini Desk Calendars): Calendars where the seed paper has been moistened, planted, or where the protective packaging has been damaged in a way that compromises the germination capacity of the seeds.

Article 9 – Guarantee and Conformity

The Company guarantees that the products comply with the agreement and meet reasonable standards of quality and usability. Our products are built to last.
Statutory legal guarantees apply. If a product becomes defective under normal use within the legal warranty framework (e.g., an unexpected manufacturing fault in a wooden riser or apparel stitching), we will arrange a repair or replacement free of charge.

Article 10 – Delivery and Execution

The place of delivery is the shipping address provided by the Consumer during checkout.
The Company will process and ship accepted orders quickly, at least within 30 days, unless a specific extended delivery term (such as a product pre-order) has been agreed upon.

Article 11 – Payment

Unless otherwise agreed, all amounts owed by the Consumer must be paid immediately upon checkout using the secure payment methods provided (such as iDEAL, Bancontact, or Credit Card).

Article 12 – Complaints and Disputes

Complaints about the performance of the contract must be submitted fully and clearly described to info@alberthofman.com within a reasonable time after the Consumer discovers the defects.
All agreements between the Company and the Consumer are governed by Dutch law, without prejudice to any mandatory consumer protection provisions of the law of the country in which the Consumer has their habitual residence, where such provisions offer the Consumer greater protection.

Article 13 – Our Impact Pledge (30% Profit Donation)

- The Company pledges to donate 30% of its annual net profit (calculated after the close of the fiscal financial year and verified by our accounting services) divided equally among Climeworks, Justdiggit, and The Ocean Cleanup.
- The Consumer cannot derive any individual, legal, or enforceable rights from this social and environmental pledge. A placed order, a returned item, or a filed complaint does not give the Consumer personal claim over the distribution, timing, or volume of these corporate donations.
- If an impact partner ceases operations, loses its recognized status, or can no longer accept funding due to operational changes, the Company reserves the right to reallocate the 30% funding to an equivalent, verified environmental charity.

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