Shipping policy

Shipping Policy

Thank you for supporting All Hands on Keyboard. Because we manufacture and pack our items consciously in small batches, we aim to keep our logistics lean, low-impact, and completely transparent.

1. Shipping Destinations

  • EU Only: To minimize our environmental footprint and ensure reliable tracking, we only ship to destinations within the European Union (EU).
  • We do not ship to the UK, Switzerland, the US, or other destinations outside the EU customs zone.

2. Shipping Rates & Delivery Times

Shipping rates are calculated dynamically at checkout based on the total weight of your package and your country of residence within the EU.

  • Free Shipping: We offer Free Standard Shipping on all orders over €100 within the EU. This means all our premium hardwood accessories automatically qualify for free delivery at checkout.
  • The Netherlands: Standard delivery typically takes 1–2 business days after processing.
  • Rest of the EU: Standard delivery typically takes 3–7 business days after processing, depending on the destination country.

3. Processing Times

  • In-Stock Items: Orders for items currently in stock (such as apparel, cards, and screen risers) are processed and shipped within 3 business days (excluding weekends and Dutch holidays).
  • Pre-Orders & Wooden Accessories: To minimize waste, some of our solid hardwood accessories are produced after your order is placed, or crafted in small artisanal batches. This does not affect your right to return the item; if an item is on pre-order, the estimated shipping timeline will be clearly displayed on the product page.
  • You will receive a shipping confirmation email with a Tracking Link as soon as your order leaves our hands.

4. Unclaimed Packages & Incorrect Addresses

  • Please double-check your shipping address during checkout. If a package cannot be delivered due to an incorrect address provided by the customer, or if the package goes unclaimed at a local pickup point and is returned to us, the customer will be responsible for the shipping costs to resend the package.
  • If you choose to cancel the order after it is returned to us due to non-delivery, we will refund the product price, but the original outbound shipping fee (or the shipping cost we incurred if your order qualified for free shipping) will not be refunded.

5. Damaged Shipments

  • We pack our products using plastic-free, highly durable materials to protect your desk gear. However, if your order arrives damaged, please take clear photos of both the external packaging and the damaged item.
  • Contact us immediately at info@alberthofman.com within 7 days of delivery so we can file a claim with the courier and arrange a swift replacement for you.